Privacy policy

What we collect

• The contact, billing and shipping details you give us at checkout.
• Your order history, so you and our support team can see what you bought.
• Limited payment details: card brand, last four digits and issuing country. Never your full card number.
• Technical data like IP address, browser and pages visited, which we use to prevent fraud and improve the site.

How we use it

To process and deliver your orders, help you when you reach out, prevent fraud, meet legal obligations and, only if you opt in, send you news and offers. Order confirmations and shipping updates aren't marketing, so you'll always get those.

What we never do

We don't sell your personal information, and we don't share your order history with advertisers.

Who we share it with

Only the service providers we need to run the store: payment processing, shipping, email delivery, and hosting. Each one gets only what it needs to do its job.

None of this sharing includes your mobile number for anyone's marketing, or your text-message opt-in and consent. See "Text messages (SMS)" below.

Text messages (SMS)

If you opt in to Ascend Dermal Texts, by ticking the unchecked text-message box at checkout or on our sign-up page, we collect your mobile number and a record of your consent: the date and time you opted in, the IP address and browser you opted in from, the page you opted in on, and the exact wording you agreed to.

We use that information only to send you the recurring marketing texts you opted into (offers, new products and restocks from us) and to honor your opt-out when you reply STOP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Opting in is never a condition of purchase. A phone number you give us at checkout without ticking the text-message box is not used for marketing texts. Reply STOP to any text to opt out, or HELP for help.

SMS Terms

Card details

Card details are entered into secure fields and encrypted in your browser before they're sent. They never pass through our servers, never appear in our logs and are never stored by us.

How long we keep it

We keep order records for as long as tax and accounting rules require. We keep your marketing preferences until you change them. Analytics data is kept in aggregate.

Cookies

We use cookies for the essentials, like keeping your bag and your session, plus our own first-party analytics. If a partner referred you, a cookie remembers that for a limited time.

Your rights

You can ask to access, correct, export or delete your personal information by contacting us. We honor deletion requests except where the law requires us to keep order records. You can unsubscribe from marketing emails at any time from your account or from any marketing email, and from texts by replying STOP.

Contact