Gift card terms

How gift cards work

• Each gift card is delivered by email to the recipient with a card code and a PIN. You need both to use it.
• You can send a card right away or schedule it for a later date.
• For security, some cards are reviewed before they're sent, which can delay delivery by up to a day.
• Gift cards are for purchases on this site.

No expiration, no fees

Purchased gift cards never expire, and we never charge fees to buy, hold or use them.

Using your balance

• Enter the code and PIN at checkout. The amount is taken off your order total.
• If your order costs less than the balance, the rest stays on the card for next time. You can use one card over several orders.
• You can check your remaining balance any time on our gift card balance page.

Cash value

Gift cards can't be redeemed for cash, except where the law requires it. Where state law requires cash back for small balances, contact us and we'll take care of it.

Lost or stolen cards

Keep your code and PIN private, just like cash. Anyone who has them can spend the balance. If your card is lost or stolen, contact us right away. If the balance hasn't been spent, we can cancel the old code and reissue the remaining balance. We can't replace a balance that has already been used.

Restrictions

Gift cards can't be used to buy other gift cards.

Refunds

A gift card purchase can be refunded only while the card is completely unused. Refunds go back to the original payment method.

Promotional cards

Cards we give away as part of a promotion are marked as promotional. They have no cash value, may have an expiration date, which is shown on the card email, and can't be refunded or exchanged.

Fraud

We may cancel or void gift cards that were bought or obtained through fraud or unauthorized use of a payment method, and may decline or reverse orders that use them.

Questions